Zoe Chase

Zoe Chase is one of the Planet Money reporters whose 2014 [[SpiritAirlines|Spirit Airlines]] flight reporting is replayed in Spirit Airlines and the future of cheap flights. With [[JacobGoldstein|Jacob Goldstein]], she flew Spirit from New York’s LaGuardia Airport to Fort Lauderdale and documented the cheap fare, add-on fees, dense seating, and visible passenger irritation.

The episode uses Chase’s earlier reporting as evidence that Spirit’s customer experience was deliberately stripped down rather than accidentally bad. Her segment helps connect the lived cabin experience to Airline Unbundling, Ultra-Low-Cost Carrier Model, and Stated-Revealed Preference Gap.

Connections

• Planet Money and NPR - show and network context.
• [[JacobGoldstein|Jacob Goldstein]] - reporting partner in the 2014 Spirit segment.
• [[SpiritAirlines|Spirit Airlines]], Airline Unbundling, and Airline Service Differentiation - subject and concept links.